ࡱ> |~  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcefghijklmnopqrstuvwxyz{Root Entry3m,Ⱥ}PP40 SummaryInformation(d8.Current Userޭ E1f((y[w|DDDDDDwGĽDHDDwwDDDwwĽDDwẅDG ww|LDGwwwww|GwwwwwxFwtDwwwtDGTgwtwDDDGwwxtTDŽwwwxWwDwwtwuEULxwutwwwwxGwGtwwwwDwttGwwwFwwwwwwDwwttGtuwwwtwGWwwwwwGtGwwwwwwwtwwwwwwwwtwwwwwwwwwGwwwwwwwwwj@X&=!@c!!!`!&"")"K"@c""""&;$@a$$$&$&&"&'@''g'g'g'&)@*_*_* _*&i-"--@- . . .&/@/;0;0;0&1"12@2_2_2_2&m4@4444&8"88@9S9S9S9&m<@<<<t<&GA"mAA@AAAA&D@DDDD&qH"HH@HIII&K@K'L'Lh'L&P"PP@P/Q/Qx/Q&S@S T T T&T"U5U@MUUURU&W@XEXEX EX&b"c5c@Mcccc&)e@Oeeee&g"gg@g)h)hh)h&i@iiiZi&Qo"woo@oooo&r@r s s s&{"{{@{/|/|/|&@+kkk&E"k@T&9@_&"Ì@==<=&y"ѐّّ&`  &ٗ"! 9YYY&" / Gggg&"@=<5E_yPBv)v$9"Km@ K AGp@ p @ A  $@r]V S(d0d;GW012 - The WWW as a Framework for Enterprise Collaboration ;;(;;d0d2Z TnK0dqBernard Volz Process Software Corporation volz@process.com Wednesday, December 6, 1995 11:00 - 11:50 AM, Room 120 q* 6 q TnK0dTnK0dTnK0dTnK0dTnK0d  Ap0 T!A`p2 s  dd  l , # AK /C A 0 7**1 (ddCommercial Offerings (dd2-v  UnKdANetscape: Collabra Digital: Workgroup Web Lotus: InterNotes AA AUnKdUnKdUnKd : Ap0 D _TA`p2 s  ddaThe World Wide Web has recently been a focus of attention as a vehicle for computer supported collaborative work (CSCW). Netscape has acquired Collabra; Digital is shipping Its Workgroup Web product; Lotus is developing a number of applications under the InterNotes umbrella, and a host of other companies are getting on the Web groupware bandwagon.  aa a_dddddd[YYT ,  AK D _T A 04_T*1 (ddOverview (dd2-v  UnKdWhy is the Web appropriate ? Groupware - an operational definition The Web as a groupware vehicle Approaches to groupware on the Web The evolution of collaborative applications The evolution of the Web Convergence ?  UnKd&UnKdUnKd#UnKd,UnKdUnKd UnKd[YY Ap0 D _TA`p2 s  dd In this talk we will discuss why the Web is an appropriate vehicle for this kind of application. Well review some of the functions often associated with groupware, with a focus on the market definition of groupware - Lotus Notes. We then derive some positive and negative attributes of the Web as a carrier for groupware, and discuss how groupware functions may be approached. We conclude with some speculation on how collaborative applications might evolve, how the Web might evolve, and how these paths might converge.    dddddddddd!PYY T ," AK T! A 0l *1 (ddWhy is the Web Appropriate ? (dd2-v  UnKdnWWW architected to integrate diverse protocols, document types Ubiquity of client Wide availability of servers nn n?UnKdUnKdUnKd(%&' Ap0 D _TA`p2 s ddThe availability of Web server software and protocols on almost every platform, the ubiquity of Web client software and the degree to which the Web user interface has accommodated disparate document types, have all contributed to this new focus.  dd-*[YY+,T ,$). AK O9 A 0D /C*1 (dd"Groupware - Operational Definition ""(""dd2-v ddOne definition (Ellis, Gibbs, Rein): computer-based systems that support groups of people engaged in a common task (or goal) and that provide an interface to a shared environment. % %UnKddd4123 Ap0 D _TA`p2 s  ddEllis, Gibbs and Rein [EGR] define groupware as computer-based systems that support groups of people engaged in a common task (or goal) and that provide an interface to a shared environment. They classify groupware software in the common task and shared environment dimensions. They further classify groupware solutions as providing support along dimensions of space and time: e.g. face-to-face or geographically distributed groups working in real time or asynchronously. Definitions like this are helpful but not normative, and rather than pursue them here, we will adopt an operational definition of groupware as a set of functions. [EGR] C.A. Ellis, S.J. Gibbs and G.L. Rein, Groupware - Some Issues and Experiences, Communications of the ACM, Jan 1991  dddddd{dd96(78T ,05: AK D _T A 0$_T *1 $dd"Groupware - Operational Definition ""$""dd2-v dd5Functions associated with groupware E-mail, messaging Group authoring Bulletin boards, multithreaded discussions, asynchronous conferencing Conditional document routing, workflow Group scheduling, calendar management Synchronous conferencing, whiteboarding, chat, electronic meeting, group decision support 5& 5&UnKdddddFdd'dd&ddYdd@=>? Ap0 D _TA`p2 s  ddEverybody will have a favorite function missing from this list, but too bad. Messaging systems provide for asynchronous exchanges of richly formatted information. Group authoring tools allow document editing by distributed users. Write locking is common, otherwise some policy for reconciliation of concurrent edits. Bulletin boards etc may be thought of as messaging extensions. Document routing, or workflow is often associated with process re-engineering. Group calendaring is often associated with messaging systesm, e.g. Microsoft mail Mechanisms to assist synchronous interaction are available on LANs and are starting to show up on the Internet.   MddXdddddddd?ddddOddddRddddqddddEBkoDefiniCDT,<AF AK /C A 0/C*1 $dd"Groupware - Operational Definition ""$""dd2-v ddMarket Definition - Lotus Notes Email, messaging Group authoring Bulletin boards, multithreaded discussions, asynchronous conferencing Conditional document routing, workflow Group scheduling, calendar management    UnKdddddFdd'dd%ddLI JK Ap0 \ 7*A`p2 s ddpLotus Notes is the current market definition of groupware. Notes can perform, to some degree or other, most of the asynchronous functions of the previous slide: Notes has interfaces to Notes Mail, VIM (cc:Mail) and, soon MAPI. Notes allows distributed editing of doucments, and choices in policy about reconciling concurrent edits. Notes is known for its support of threaded collections of rich document types. Notes has a somewhat arcane programming language (made better in Notes V4.) which can be shoehorned into workflow applications. Third party providers augment this ability. Ditto with groupw calendar management. pp pddCddiddOdddd&ddQNkoDefiniOPT,HMR AK /C A 0 7**1 (ddWeb as a Groupware Vehicle (dd2-v ddPositives Ubiquity of client and server Power of hypertext and the URL HTML forms Negatives Inexpressive interface - encourages helper applications or embedded browsers HTML forms   H  W UnKddddd dd UnKdMdd ddXUVW Ap0  7*A`p2 s ddThere are positives and negatives associated with using the WWW as a groupware vehicle. On the positive side: The software is everywhere Hypertext is a very powerful facility, and the URL concept is very extensible HTML forms provides a mechanism for acquiring information from the user On the negative side: The browser, being canonical, lacks the expressive power needed for sophisticated user interfaces. Some vendors circumvent this limitation by using helper applications(e.g. Netscape/Collabra), which can be limiting itself, or providing a special purpose UI that includes a browser (e.g Attachmate) HTML forms are primitive.   XddddddddPddKdddddddd-dddddddd]Zgsstrain[\T@TY^ AK  7* A 0/C*1 (ddApproaches to Groupware on WWW (dd2-v  UnKdApply the canonical Web to those groupware functions that are amenable Augment or exploit HTTP and HTML to make the Web more appropriate to groupware (e.g. the W3C CSCW approach). Augment browser functions to take advantage of extensions and to facilitate groupware activities.@  IUnKdmUnKdaUnKddakoDefinibc Ap0 D _TA`p2 s ddSThere are at least three approaches to implementing groupware functions on the Web.n SS SSddif(ghT@`ej AK /C A 0 7**1 (dd#Groupware Functions Amenable to Web ##(##dd2-v  UnKdE-mail, messaging Group authoring Bulletin boards, multithreaded discussions, asynchronous conferencing Conditional document routing, workflow Group scheduling, calendar management  UnKdUnKdFUnKd'UnKd%UnKdpmno Ap@P t /CA`p23 ddxEmail, messaging - Netscape has implemented a client mail interface in its Navigator V2. As primitive as it may be, Netscape has demonstrated some possibilities for synergy. ccMail now provides a Web interface, and has shown the power of using graphics to anchor URLs. Both of these approaches accommodate the Web, but do not spring from it. It is possible to imagine a messaging paradigm that is embedded in the Webs associative idiom. Process Software, and undoubtedly others, are developing such paradigms. Group authoring - Lotus Notes provides for document replication and concurrent editing, and then punts in its mechanism for change reconciliation. The Web does not offer much solace here. With the tacit assumption of an underlying LAN or WAN, HTML page replication is a fault-tolerant rather than communications approach on the Web. However, a centralized document storage does allow for flavors of locking, such as informing a potential document editor that another member of her group has the document open for writing, and ask would she like to chat with her colleague ? Bulletin boards, multithreaded discussions, asynchronous conferencing - These groupware functions are often implemented via a messaging subsystem. If such a subsystem derives its power from the Web, it is possible for the groupware functions to inherit this power. It is also possible for the groupware functions to use the Web as a convenient but independent vehicle, such as a helper application uses a browser. Conditional document routing, workflow - Lotus Notes achieves much of its workflow capability by attaching programs to documents. These programs are distributed with the document and executed to effect conditional routing behavior. Group scheduling, calendar management - A group calendar can be considered a centrally stored document. URLs may link a group calendar to individual calendars (e.g. for people or conference rooms), or a calendar agent may be configured to respond to email queries (e.g. do you have an hour free on Monday ?) or demands from authorized senders (e.g. show up in CR A at 1 PM Monday for 2 hours). xx xdddddddddddd5ddddIddZdddd*dddddd)ddhddurGGstT@lqv AK  @ A 0$@ *1 $dd7Groupware functions which suggest HTTP, HTML extensions 77$77dd2-v  UnKdYSynchronous conferencing, whiteboarding, chat, electronic meeting, group decision support YY YYUnKd|y&@z{ Ap0 /CA`p42 s ddmAll the groupware functions mentioned previously are asynchronous in nature. Synchronous functions, e.g. synchronous conferencing, whiteboarding, chat, electronic meeting, group decision support, may be shoehorned into HTTP and HTML (indeed, a multipanel display is available in Netscape 2.0), but extensions may be preferable and are a subject of active research.e mm mmdd~GGT@x}  AK 4? A 0T7C4*1 (dd7Groupware functions facilitated by an augmented browser 77(77dd2-v  UnKd&Accommodation of situational semantics && &&UnKd/C Ap0 D _TA`p42 s  dd]Todays browsers are essentially dumb, that is to say they do not accommodate the semantics of a situation. One of the reasons, for instance, we dont see provisions for dragging and dropping a client object onto the browser desktop is that the meaning of such an action is entirely dependent on the application, the situation, and the object. If the user is composing an email message, the messaging application might interpret the action as denoting a mail attachment. An augmented browser might synchronously or asynchronously forward an event, such as a drag-and-drop, to the Web server to be interpreted. Alternatively, the server might program the browser to respond appropriately. A program could range from a branch table to a Java applet. The visual appearance of an augmented browser may also respond to situational demands. A tabbed browser, such as that provided by Frontiers Tapestry or possible with ten lines of code and Home Page Softwares Webster OCX, could be programmed by a server to load specified browser tab pages with icons and links that would facilitate the current task. ]] ]ddddddddaddGGT@  AK D _T A 0_T*1 (dd'Evolution of Collaborative Applications ''(''dd2-v  UnKd From groups to the enterprise information economy what is the information in workgroup interaction ? I.e. what information is in implicit structure and process how is such information captured ? E.g. Process using hyptertext to link forums of different groupsl 6 A  6UnKdqdd#ddAUnKds able t Ap D _TA`p2*  ddAlthough groupware is new to the Web, groupware R&D has been underway for more than 10 years. Many failures and some successes have been logged, and the sociology of both has been extensively scrutinized, e.g. in [CK]. One indicator of the success of a groupware introduction is the perceived benefit to those who must make an effort. Other indicators lie in the structure and politics of the enterprise. Organizational pundits would have us believe that the sructure of an enterprise might require organic change in order to effectively meet modern competitive situations. Business Process Re-engineering and the Virtual Corporation are two of many rallying cries. Lipnack and Stamps [LS], for instance, feel that organizational bureaucracy corresponds to the Industrial Ages specialization of labor, organizational hierarchy corresponds to feudal agricultural structures, and the group corresponds to the prehistoric hunter-gatherer pack. They envision the evolution of an organization, designed around the communication of information, that combines all three organizational structures. Regardless of which slogan you subscribe to, the net result is that the composition and the role of the enterprise group may change radically over the next decade. A necessary lemma is the concept that groupware must be mutable, and that the information implicitly or explicitly stored in the structure and documents of groupware must accrue the entire enterprise. Groupware must participate in the Information Economy. [CK] D. Coleman, R, Khanna eds, Groupware Technology and Applications, Prentice Hall, 1995, ISBN: 0-13-305194-3 [LS] J. Lipnack, J. Stamps, The Age of the Network, Oliver Wight Publications, 1994, ISBN: 0-939246-71-6 c    ddddddddddddddpddjddddddGGT@  AK  5 A 0t 5(*1 (ddEvolution of the Web (dd2-v ddMay moderate because of competing directions perhaps standards groups will now lead rather than follow Participation in distributed computing Java vs OLE Application integration The guy with the most applications winsd . ;'   '.UnKd;dd'UnKd ddUnKd'dd/C Ap0 t7CA`p2 s  ddRecent extensions to WWW standards have largely been dictated by Netscape. On the plus side, Netscape has not show bias towards any particular client platform. With the entrance of other major players such as Microsoft and Oracle, it is possible that both the monopoly and lack of bias will be challenged. For example, Suns Java language and operating environment have been proffered as a vehicle for distributed computing on the Web. Java is related to C++, and that languages failure to achieve widespread acceptance and the general difficulty of developing distributed applications may make some users wary of jumping on the Java bandwagon. This is exacerbated by Microsofts stance and its promotion of OLE. Cooperative evolution among the major vendors doesnt look likely, so we are left with the criterion that seems to have decided similar issues in the past. It isnt necessarily the guy with the biggest name or the best idea that wins - its the guy with the applications and the market presence. If Netscape produces compelling and popular applications which are tied it its vision of the Web, it will win by simple market presence. If Microsoft succeeds in integrating the Web with its own applications, it will win.  5dddddddd ddGGT@  AK D _T A 0_T*1 (ddThe Web and Groupware (dd2-v  UnKdIf Web evolution tracks Web applications, and Collaborative applications become dominant on Web, and Collaborative apps track new organizational paradigms Then ...   UnKd+dd7dd6ddUnKd75 Ap0 D _TA`p2 s ddThe abstract at the head of this paper stated that we would speculate as to the evolution of collaborative applications and the ways in which it may be shaped by the WWW. By our argument above, it would appear that competitive stances may moderate WWW evolution, and we can speculate that applications may actually shape its direction. We further speculate that groupware applications may be among those which determine Web evolution. What does this mean ? The Web can already accommodate a variety of asynchronous interaction - and synchronous interaction (voice, electronic meeting,...) is starting to show up. But, is the real potential in the way the Web can accommodate, to paraphrase Vannevar Bush, the ways enterprises think ?t  ddddddddddsddPYYT@  AK  @ A 0\ @*1 (ddHandout available in postscriptt (dd2-v ddhttp://vms.process.com/ftp/decus/ decus_f95_gw012.ps Anonymous FTP to vms.process.com cd decus get decus_f95_gw012.ps Process Software Corporation URL http://www.process.com  5UnKdAUnKd!UnKdddKd@  #/;GS_kwt ,NU AK l: A 0:!E?!YEt7*!  E: 7*:q3(ddProcess Software ddq(dd// ddqP  (dd## dd*1 (dd Click to edit Master title style  (  dd2-v ddRClick to edit Master text styles Second Level Third Level Fourth Level Fifth Level R!   R!UnKd dd dd dd dd Ap0 |:A`p!TG E :qd  dd## dd2 s ddSClick to edit Master notes styles Second Level Third Level Fourth Level Fifth Level SS S"dd dd dd dd ddT,@>NU !TG E :qd  dd## ddL ,NU !TG E :qd  dd## ddT ,=*   C PP(PP   )1))19A9 J j R)  b1)s11) 1)){91 91 1)991)9 119 119)9)19A 9)A A 91A 91A)A1J A1A1J)A9A9R J1AJJ9J9J9R1R1JAZ R1JAR9R9JJZ1RARARJZ9b1ZARRJbb1j)b9ZJbAbAbAbJbJRjjAbRjAbRjJjJbZjRjRjRjZ{9sJbjsJjbsRsRsR{JsZsZsbbj{{Z{Z{Z{b{jssZ{j9{jŔ9js{bŃbZŋZŃj{{ŔJbsŋbŃs{j{ŋjŔZ̓{{͔ZŤAŋsŔb͋s͔̓b{Ŕj͋{bŔs͋͜bլA{ŋͬJ͋ՋŋŜsͬR͜s͔Քͤj͜{͔՜{Ք͜՜Քދͤ{惴սJ՜ͬsͤ͜՜޴bޜͤ͜լ{դ՜޽ZޜդRլդŬެޤͤլެޤR欔朴ެ椬޴޴b޴޽Zմ޽潬ZսZ޽潴ս޽潽ZŴŴŽbbXPPK9-    -{P<<9--   XK<<6-    {K<669-    *vK00<~ztsrff\QQIH==000+((((((((((+++!%!!!1B666~zzzsssofcccc`^ZVVVVOOKFCCCW==8828838DB666~~~zxsroocccc``YYVVVVOOOFFCHW==@;87311D7///z~zzzssoofcccc```YVVVVOOFIFFCWHHMMD7+.+D9&/0~zxssoffcccc``ZZZccc\ZYOFC=GRHC=?D3++D4#&4tzxssoofccccc`Z^Yccc[YYOHF=H_M88=D7++;4###hzzzxssspfffccccccZZZZZOOIIH==N_@2=?7.0*##fzzxxsssppoogfccccc\\ZYQQOIIH@MW[ND:i&#azzzxxxxspppopoocfcc\\ZZQQIII@@MN:?^&#azzxxxxxxqppppppoffc\\\QQGGI@70*a}yx}xxxxxxxxxxspoogc\\\WQI8/PM&#a}}}}xx}xyxxxxxsspgfa\M0Uֻi=1D&a}y}}}yyy}y}xxxxssW:/iֻV8881D*ayy}xoM'0UQA@;;81D*-f}oc72TiȬq\JGG@;16i*#f}b4$CUdaRWJD'/P*##rqK$C`z~thRD14P*&&s^''>SJ,HcztdD9i4&&&xbB,Su]R;QjxX54<7&&&zX:]z}oX4ܝkL"',:;3+(2EUwHPhdd~7M>u܂vvukR>1+2Vqe'Ukkkkk1,u˺ukdfp}e4U|||ttkk'1ظb*K|t||'%ŽL0i*uŽw9(EU)ūn-+22EUŞX,;3+(Clߵ{5'S]R;1Hx{N>]uv]RWwϑN>vukž忑N>v˺ƾƼ mNSuٸƼSƼuƼ]   " vvWOWWOWWOWWOW.BMP$_2 @ @$_2,,$ ʅ_2> .(G <,  @@``@ @`@'_2@*g):)g)g)tg)/ )W1; d dddX\Z]_^ddd7XYhhhYDGa[3(_2?,,,(((((dddddddddd2 UnKddddddddd2     dddddddddd2dddddddddd3dddddddddd00_2@=Times New RomanWEw05""ArialW1G W=1WEw0Times New Romanl&?% n'6"Arial77 ''-Monotype Sorts$o&g2;"Arial'/,VdXXjVPHP LaserJet 5L (PCL)HPPCL5GLPT1:'''$.#$'1$#( &Hp---pHHP LaserJet 5L (PCL)'X'_;X:@ pp@ @ B2<|'L!ޭ ࡱ> _Oh+'Oh+'0.x$ 6 B N Zfn4The WWW as a Framework for Enterprise Collaboration David A. Low4c:\msoffice\powerpnt\template\clrovrhd\multbarc.pptCIRRUS1@@w@fMicrosoft PowerPoint 4.0Gp,8cjJ &&@ p & &$TNPPMicrosoft PowerPoint & TNPPf & &TNPP  -   )1)19A j) 9 J )R1)1b1s19{999 ) 1 1 9 9 A A A A J R Z)))1)1)9)9)9)A)J)j111119191A1A1A1J1R1R1R1Z1b1b919A9A9J9J9J9R9R9Z9b9{99AJAJARARAZAbAbAbAjAjAAJAJJJRJZJbJbJjJjJsJsJ{JJJRRRbRbRjRjRjRsRsRsRRRZbZjZsZsZ{Z{Z{ZZZZZZZZZZbJbjbsb{bbbbbbbbbbbbjRjbj{j{j{jjjjjssssssssss{j{s{{{{{{{{{b{j{{{ŔŔŜ45- "-qA &M"Arial-.  2 3Process SoftwareK%>8?88J?Q>%? & & M"Arials -.  2 E12/1/95>?>>? & &U  M"Arial-.   2  1> & &--"Systemn- & TNPP.  - "-C PP>(PP   )1))19A9 J j R)  b1)s11) 1)){91 91 1)991)9 119 119)9)19A 9)A A 91A 91A)A1J A1A1J)A9A9R J1AJJ9J9J9R1R1JAZ R1JAR9R9JJZ1RARARJZ9b1ZARRJbb1j)b9ZJbAbAbAbJbJRjjAbRjAbRjJjJbZjRjRjRjZ{9sJbjsJjbsRsRsR{JsZsZsbbj{{Z{Z{Z{b{jssZ{j9{jŔ9js{bŃbZŋZŃj{{ŔJbsŋbŃs{j{ŋjŔZ̓{{͔ZŤAŋsŔb͋s͔̓b{Ŕj͋{bŔs͋͜bլA{ŋͬJ͋ՋŋŜsͬR͜s͔Քͤj͜{͔՜{Ք͜՜Քދͤ{惴սJ՜ͬsͤ͜՜޴bޜͤ͜լ{դ՜޽ZޜդRլդŬެޤͤլެޤR欔朴ެ椬޴޴b޴޽Zմ޽潬ZսZ޽潴ս޽潽ZŴŴŽbbXPPK9-    -{P<<9--   XK<<6-    {K<669-    *vK00<~ztsrff\QQIH==000+((((((((((+++!%!!!1B666~zzzsssofcccc`^ZVVVVOOKFCCCW==8828838DB666~~~zxsroocccc``YYVVVVOOOFFCHW==@;87311D7///z~zzzssoofcccc```YVVVVOOFIFFCWHHMMD7+.+D9&/0~zxssoffcccc``ZZZccc\ZYOFC=GRHC=?D3++D4#&4tzxssoofccccc`Z^Yccc[YYOHF=H_M88=D7++;4###hzzzxssspfffccccccZZZZZOOIIH==N_@2=?7.0*##fzzxxsssppoogfccccc\\ZYQQOIIH@MW[ND:i&#azzzxxxxspppopoocfcc\\ZZQQIII@@MN:?^&#azzxxxxxxqppppppoffc\\\QQGGI@70*a}yx}xxxxxxxxxxspoogc\\\WQI8/PM&#a}}}}xx}xyxxxxxsspgfa\M0Uֻi=1D&a}y}}}yyy}y}xxxxssW:/iֻV8881D*ayy}xoM'0UQA@;;81D*-f}oc72TiȬq\JGG@;16i*#f}b4$CUdaRWJD'/P*##rqK$C`z~thRD14P*&&s^''>SJ,HcztdD9i4&&&xbB,Su]R;QjxX54<7&&&zX:]z}oX4ܝkL"',:;3+(2EUwHPhdd~7M>u܂vvukR>1+2Vqe'Ukkkkk1,u˺ukdfp}e4U|||ttkk'1ظb*K|t||'%ŽL0i*uŽw9(EU)ūn-+22EUŞX,;3+(Clߵ{5'S]R;1Hx{N>]uv]RWwϑN>vukž忑N>v˺ƾƼ mNSuٸƼSƼuƼ]   " vv' & TNPP--' & &p@ xTimes New Roman0-.  2 8GW012 - PjTimes New Roman9-.  .2 4The WWW as a Framework forP   P|PP||PY}Times New Roman0-.  +2 8Enterprise CollaborationY}|Y}PYY}YY & & ("Arial-.  2  Bernard VolzUUG9"ArialNe-.  12 CTProcess Software CorporationUGGGUGUUG9@"Arial-.  2 kvolz@process.comku5`uKukjkk5ku@"ArialNe-"Arial-.  02 Wednesday, December 6, 1995GGUGGG"ArialNe-.  .2 711:00 - 11:50 AM, Room 120GGUGGGGGG & &TNPP & ---{{ZZ{{ZZࡱ> CIRRUSࡱ> ࡱ> Current ID